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Terms Of service

Statement of warranty
Our company warrants all our products to be free from defects in material and workmanship leading to failure* under normal use for a period of twelve months after the date of the original purchase. A refund for a defective product will be provided only if repair or replacement is not deemed possible or practical by Senseled. This warranty is extended to three or five years from original purchase date for certain products; please see the item description for your specific order.
Senseled's warranty covers only the product itself; Senseled will assume no liability for labor costs, installation costs, or other losses.
*Senseled defines product failure as
  •  loss of dimming function or other applicable controls specified by Senseled,
  •  failure of any or all LEDs to illuminate
  •  failure of the bundled power supply/LED driver, and/or
  •  light depreciation exceeding 30% initial lumens (as per L70 standards)
occurring catastrophically or gradually within the warranty period.
Senseled reserves the right to discontinue or modify the design and construction of any of its products to yield performance that is equal to or greater than the original specifications. Due to the rapidly advancing nature of LED technology, replacement products may be equivalent to the original in function, but not necessarily identical in form.

Your warranty rights will be honored only when the product has been installed and used according to the technical specifications provided by Senseled. Senseled will not repair or replace products damaged by improper use or faulty installation.
Clearance items, as well as any products listed as “Final sale,” are not covered by the warranty.
In case of breakage
All order shipments leave our facility complete and in working order. Customer must report any damage within 3 days of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to customerservice@senseled.com. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 3 day period will not be deemed valid by Senseled Tchnology Co Limited. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within 24 hours of receipt of merchandise.
Return policy
Senseled Tchnology Co Limited will accept returns for a refund within 7 days of the shipment of your order.*Please note exceptions below.
Returns must be first acknowledged by Senseled Tchnology Co Limited prior to return. To obtain an RMA number and initiate the return process, please contact the customer service department via the phone (86-755-8609-1510), through the contact form on the website, or by an e-mail to customerservice@senseled.com. All packages sent to Senseled must have an RMA number issued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 15 percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return.
For international returns that require a return label: Please note that Senseled Tchnology Co Limited’s primary carrier is UPS and they unfortunately do not honor return labels for international returns. Under these circumstances, Senseled Tchnology Co Limited ask that the customer return the product at their cost and upon receipt of the return, Senseled will refund any shipping costs.
Custom orders and large orders
Custom and large orders are non-refundable and cannot be canceled. Furthermore, all orders must be paid for upon placement. Custom and large orders will not begin production until payment is received in full.
Payment terms
Senseled Tchnology Co Limited accepts PAYPAYL, WEST UNION, Visa, Mastercard, Discover, and business checks. Please call for further details. Generally, T/T is preferable for volume orders.