Statement of warranty
Senseled Tchnology Co Limited warrants all the products manufactured by Senseled Tchnology Co Limited to be free from defects in material and workmanship under normal use for a period of six month after the date of the original purchase price if repair or replacement is not possible or practical. Senseled ' s warranty covers only the product itself; Senseled will assume no liability for labor costs, installation costs, or other losses. Your warranty rights will be honored only when the product has been installed and used properly as deemed by Senseled Tchnology Co Limited will not repair or replace products damaged by improper use or faulty installation.

In case of breakage
All order shipments leave our facility complete and in working order. Customer must report any damage within 3 days of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to customerservice@senseled.com. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 3 day period will not be deemed valid by Senseled Tchnology Co Limited. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within 24 hours of receipt of merchandise.

Return policy
Senseled Tchnology Co Limited will accept returns for a refund within 7 days of the shipment of your order.*Please note exceptions below. Returns must be first acknowledged by Senseled Tchnology Co Limited prior to return. To obtain an RMA number and initiate the return process, please contact the customer service department via the phone (86-755-8609-1510), through the contact form on the website, or by an e-mail to customerservice@senseled.com. All packages sent to Senseled must have an RMA number issued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 15 percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return.

For international returns that require a return label:
Please note that Senseled Tchnology Co Limited’s primary carrier is UPS and they unfortunately do not honor return labels for international returns. Under these circumstances, Senseled Tchnology Co Limited ask that the customer return the product at their cost and upon receipt of the return, Senseled will refund any shipping costs.

Custom orders and large orders
Custom and large orders are non-refundable and cannot be canceled. Furthermore, all orders must be paid for upon placement. Custom and large orders will not begin production until payment is received in full.

Payment terms
Senseled Tchnology Co Limited accepts Visa, Mastercard, Discover, and business checks. Please call for further details. Generally, T/T is preferable.